ResolveXPro
Ibix Help Desk is here to help! Welcome.
Submit support tickets, find answers from the knowledge base article, chat with AI chatbot, and more.
Understanding the Process
Fix It Fast: 3 Easy Steps
Access our knowledge base articles for detailed information.
Find step-by-step solutions to common issues in our Knowledge Base.
Initiate a new support case
Should the problem persist, feel free to submit a support ticket for direct help.
Waiting in queue for a response
Please submit the support ticket form and await our response for further assistance.
Your Dedicated Support and Help System
Welcome to our dedicated help and support system, crafted to guide you at every step. Whether you have questions about our products, require technical assistance, or seek advice on maximizing our services, we're here to provide expert help.
Explore our comprehensive knowledge base, covering a wide range of questions to help you find the solutions you need. If you don’t find what you’re looking for, submit a support ticket, and we will respond promptly. Your satisfaction is our priority, and we are committed to providing a seamless experience with our products and services.
Knowledge Base
Organize Your Knowledge Base Categories.
Administer Your Knowledge Base Articles.
Manage Article Visibility: Publish or Unpublish.
Set this article to be used by the AI chatbot.
Optimize the article’s URL for better SEO.
Global Support Services
Deliver seamless and reliable support to your customers, wherever they are. Our helpdesk system guarantees timely assistance across multiple time zones, languages, and communication channels, enabling you to build trust and provide exceptional service worldwide.
Help Desk Tickets
Ticket assignment to agents is straightforward for admins.
Real-time notifications via email, bell alerts, and toast messages.
Images can be copied and pasted into the text editor while adding a comment.
The ticket conversation layout is designed for easy readability.
While waiting for an agent’s reply, customers have the option to close the ticket if they find a solution.
Additional Features
Explore More Useful Features of Ibix Help Desk
AI chatbot
Full AI chatbot chat histories are accessible to admins.
ownload Conversation Records.
AI chatbot provides replies containing related clickable links.
Deploy the AI chatbot on multiple web platforms.
Tag AI chatbot conversations easily as an admin.
Admin Settings
Set the AI chatbot’s default question prompts.
Set up customizable drop-down lists for tickets, such as priority, urgency, impact, and more.
View email and error logs with ease.
Set custom names for ticket status labels.
Control user permissions.
Frequently Asked Questions
What are your operating hours for customer support?
How long does it usually take to receive a response from your support team?
What types of issues can your support team assist with?
How can I reset my password?
What should I do if I encounter an error message while using your service?
Are there any self-help resources available for troubleshooting common issues?
Can I track the status of my support ticket?
What should I do if I'm not satisfied with the resolution provided by your support team?
Our customer support team is available from Monday through Friday, from 9:00 AM to 6:00 PM PST. Any tickets received outside of these hours, including those submitted on Saturday or Sunday, will be replied to on the following Monday during our regular operating hours.
We aim to respond to all inquiries within 2-5 business days, but response times may vary depending on the volume of inquiries.
Our support team can assist with technical issues, account-related inquiries, troubleshooting, and any other questions you may have about our products or services.
To reset your password, you can visit our website and click on the "Forgot Password" link on the login page. Follow the instructions to reset your password.
If you encounter an error message, please take note of the error message and any steps you were taking when the error occurred. Then, submit a support ticket to our support team for assistance.
Yes, we have knowledge base articles that help you find answers to common questions and troubleshooting tips.
Yes, you can track the status of your support ticket by logging into your account on our website and accessing the support ticket portal.
If you're not satisfied with the resolution provided by our support team, please let us know and we'll do our best to address your concerns and find a satisfactory solution.